Trust & safety

    Verifying your identity on Tomove.

    Everyone who registers with Tomove completes the same identity check — so you can list, book and host with more confidence

    Back to Help Center
    Trust is the point. Tomove requires an identity check for everyone listing, booking and hosting. While no verification can eliminate all risk, it’s designed to make fraud far harder and increase confidence for the whole community.
    Why we verify

    What the check is for.

    • Build trust between guests and hosts
    • Reduce fraud and fake accounts
    • Support safety and security investigations
    • Meet payment, tax and legal obligations

    Handled by a specialist provider

    The check runs through a secure third-party identity provider (Didit). Your documents are never stored on Tomove, and they are never shown to guests or hosts. See our Privacy Policy for how your information is handled.

    What we ask for

    Photo ID and a selfie.

    The whole thing takes a couple of minutes on your phone.

    A photo of your IDA passport, driving licence or national identity card. It must be valid, in date and fully visible in the frame.
    A short selfieTaken live, and matched against the photo on your document. Your selfie is never added to your profile or shown to anyone else.
    Proof of address — Membership hosts onlyA single document upload, requested after a host pays for a Membership. No second ID and no second selfie.
    When you're asked

    Once, when you register.

    You can skip it at the time and keep browsing. Until it is finished, these stay locked:

    • Messaging a host
    • Requesting a booking
    • Publishing a listing
    • Receiving payments

    You can pick it up again whenever you like from your verification page.

    Membership hosts

    Proof of address.

    Hosts who pay for a Membership are asked for one proof of address document. There is no second ID step and no second selfie.

    Until it is approved, PayPal.me, bank transfer and other approved payment options stay locked. Everything else your Membership gives you — your listing allowance and Stripe payouts — works straight away.

    How long it takes

    Usually a few minutes.

    Most checks come back almost immediately. It can take longer if the photos are unclear, the document has expired, or the details you gave us do not match it. You will see the result on your verification page, and we will email you when it changes.

    If you're having trouble

    A few things that help.

    • Allow camera access when your phone or browser asks for it.
    • Take the photos in a well-lit room, avoiding glare and shadows.
    • Keep the whole document inside the frame, with all four corners visible.
    • Use the name exactly as it appears on your document.
    • Head coverings are welcome — just make sure your eyes, nose and mouth are visible.
    Common questions

    Questions people ask.

    Who has to verify their identity on Tomove?

    Everyone. Guests and hosts both complete the same identity check when they register, so every person you deal with on Tomove has been checked the same way.

    What do I need to send?

    A photo of a valid government ID — passport, driving licence or national identity card — and a short selfie that is matched against it.

    Who sees my documents, and are they stored?

    Identity verification is provided by our specialist service provider Didit. Your identity documents are processed by Didit for verification purposes. Tomove does not retain copies of your documents, and your documents are not made available to other guests or hosts.

    Can I skip it at registration?

    You can, and you can still browse. But messaging a host, requesting a booking, publishing a listing and receiving payments stay locked until the check is finished. You can pick it up again at any time from your verification page.

    Why am I asked for proof of address?

    Only hosts with a paid membership are required to provide proof of address. This is an extra security measure to ensure compliance for PayPal.me, bank transfers, and other approved payment options.

    How long does it take?

    Usually a few minutes. It can take longer if the photos are unclear or the details do not match your document.

    What if the check fails?

    You can try again with clearer photos or a different document. If it still will not go through, contact support from the Help Center and we will find another way to confirm who you are.

    Contact support