Host payments
Setting up payments with Stripe.
To accept bookings and get paid on Tomove, connect a Stripe account or select a Membership account. Stripe is our secure payments partner, helping pay hosts and sellers directly. Setup usually takes about 3–5 minutes.
Your Stripe account belongs to you
Even though you set it up through Tomove, the Stripe account belongs to you or your business. It has its own login and security.
- Log into Stripe directly using your own email and password.
- View your payment history, balance and payout details at any time.
- Stripe verifies your identity and contacts you about your account.
Before you start
Have these details ready so you can complete the form in one go:
Your personal details
Full legal name, home address and date of birth.
Identity document
A government-issued photo ID, such as a passport, driving licence or national ID card. This is needed only if you are creating a new Stripe account.
Bank details
Your bank account details, so Stripe can pay you directly.
Business information, if relevant
If you are registering as a business, have your company registration details and tax ID ready.
Stripe may occasionally ask for a quick selfie alongside your ID as an additional security check when creating a new account. This is a normal part of verification.
Connect your Stripe account
When you click Connect with Stripe, Stripe opens a “Get started with Stripe” screen asking for an email address. The steps depend on whether you already have an account.
Already have a Stripe account?
Enter the email address you already use with Stripe. You’ll be asked for your password and, if enabled, your two-factor authentication code. Then confirm the connection to Tomove.
Your existing balance, history, verification status and settings stay in place. Other platform connections are not affected.
New to Stripe?
Enter the email address you want to use. Stripe creates your account during this flow, then asks for identity details and a bank account for payouts.
Business details are only needed if you trade as a business. If you rent as yourself, choose individual / sole trader. You’ll return to your Tomove payout page when finished.
How payments and fees work
When a guest pays, the money goes directly into your Stripe account — it does not pass through Tomove first. Two separate fees apply to each payment:
Stripe processing fee
Charged by Stripe on every payment. The percentage depends on your home country and is set by Stripe, not Tomove.
Tomove platform fee
Pay As You Go: 5%, automatically deducted from each payment.
Membership: 0% platform fee on payments.
Both fees are deducted automatically, so you do not need to do anything to pay them. Fees are subject to change; see the Terms of Service for details.
Keep your account secure with two-factor authentication
Stripe will likely ask you to set up two-factor authentication (2FA) when you first configure your account. This usually involves installing an authenticator app on your phone and scanning a QR code.
- The six-digit code comes from the specific device used to scan the QR code, not necessarily the phone number on your account.
- If you get a new phone, transfer or set up your authenticator app before switching to avoid being locked out.
- Save the backup code Stripe provides somewhere safe, such as a password manager or secure note.
Frequently asked questions
Is my information safe?
Your ID, selfie and bank details are submitted directly to Stripe through a secure, encrypted connection. Stripe handles this information under its data-protection and financial-regulation requirements.
Why do I need to verify my identity?
Identity verification, often called Know Your Customer (KYC), is a legal requirement for people accepting online payments. It helps prevent fraud and money laundering. If you connect an existing, already-verified Stripe account, you will not be asked to do this again.
What if my verification does not go through immediately?
Stripe may ask for an ID photo or selfie as a follow-up step. This is routine; complete the additional step when prompted.
When do I get paid?
Booking funds settle to your Stripe balance and are paid out to your bank account on Stripe’s standard payout schedule. You can view your balance and payout history in your Stripe dashboard or through the shortcut in Tomove Payments settings.
Can I update my details later?
You own your Stripe Standard account and can log in directly using your Stripe email and password. If Stripe needs updated information, a notice may appear in your Tomove dashboard, or you can go directly to Stripe.
Need help?
If you have trouble logging in or setting up your account, use “I don’t have any of these” or “Sign in another way” on Stripe’s login screen if you are locked out. Contact Stripe support for account security and verification issues, or contact Tomove if the problem is specifically with connecting your account to Tomove.
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